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CONSUMERS
FREQUENTLY ASKED QUESTIONS

  • What forms of payment does Gulf States Finance Company accept?
  • Cash, money orders, cashiers checks, personal checks, Money Gram and check by phone. Past due payments should not be mailed. Click the payment option tab on the website for more details.
  • When are my payments due?
  • The due date is given on your contract. Though not required, a payment booklet will be mailed to you for your convenience. Remit payment coupons along with your payments to insure proper posting to your account.
  • Is there a grace period for payment?
  • There is no grace period. All payments are due on or before the due date.
  • What should I do if I am unable to make my payment on time?
  • Contact Gulf States Finance to discuss your options with an account representative.
  • What are the requirements for auto insurance?
  • Full coverage insurance throughout the term of the loan is required. The deductible must be no more than $500.
  • What do I do if my vehicle has been wrecked?
  • Contact Gulf States Finance with an adjusters name, contact number and claim number.
  • What is required to have an insurance check endorsed?
  • Your account must be current and the vehicle must be brought in to our office for inspection to verify repairs have been completed.
  • What do I do if my vehicle is impounded?
  • Contact Gulf States Finance with contact name, address, phone number and company that impounded your vehicle. Once you have obtained your vehicle, provide Gulf States Finance with any receipt or release information.
  • How do I request a payoff on my loan?
  • Dealership and financial institutions must request payoffs in writing. Fax payoff request with the customers name and account number to (713)622-3168. Call Monday though Friday between the hours of 9am-5pm to speak with a representative.
  • How long will it take to receive my title when I make my final payment?
  • Your title will be mailed out 10 business days from date the loan is paid in full. Titles may be released to the account holder with valid identification on the same day of a final payment made in person by cash or official cashiers check.
 
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3100 Edloe, Suite 200, Houston, TX 77027
Tel 713 418 7280 Fax 713 622 7067
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